Last year, I decided to try Audible.com. I bought David Allen’s Getting Things Done audiobook. I’d already read the printed book, but I figured the audiobook would be a good way to refresh the ideas. The download was was same cost as if I’d bought CDs. OK, but it’s immediately usuable, right? No, there’s crazy DRM on the downloads. My MP3 player (Creative Zen) doesn’t have the Microsoft PlaysForSure firmware, so the Audible.com software wouldn’t let me copy the audio to the device. It would let me burn CDs, which I could turn around and rip into MP3s to put on my MP3 player. It’s a brilliant system. This is is why I think Audible.com is stupid.
I recently decided Audible.com is evil because they will not stop spamming me. On average, I think I get about one email a day from them. I got tired of that, so I logged in told them to stop sending email (unsubscribe). The emails kept coming. I used the “forgot password” (for surely I had forgotten it), and discovered there were now two accounts pointing to my email address. What?!? OK, so I got into each account and set the email address to something bogus. Guess what? The emails keep coming.
Of course, they have some message in the spam about how I should send send an email to firstname.lastname@example.org to stop getting emails. Nothing suggests to me that it would be effective. Like other spammers, it would probably encourage them. Oh, well. I can always just filter them into the junk folder.
This is not the way to win friends and influence people…it is a way to make enemies and influence people. They have irritated me enough to share this story. I bet I’m not the only one.